Setting up your first phone system in your small business–or even upgrading the existing system–can be confusing and a little daunting.
You’re not only faced with a variety of options, but–with the nbn™ introducing a new method of making and receiving calls–also unfamiliar terms.

But choosing a new phone system is easier once you know what the different types of phone systems for small businesses are,
and what features to look for in a new system. And with Voice over Internet Protocol (VoIP) technology being the new standard in Australia,
a basic understanding of VoIP will also make it easier to understand the need for some features in newer phone systems.


NBN Business Standard Line: This represents the most fundamental phone system option.
It lacks a PBX and comprises simple cordless or desktop handsets linked to one or multiple VoIP-enabled lines.
This category of phone system offers support for only essential features.

Hosted Phone System: Recognized as a virtual or cloud-based PBX, this system closely resembles a comprehensive PBX
setup but demands minimal onsite equipment and configuration. It provides all the functionalities of a traditional
PBX system along with a handful of extra features that aren’t typically available on conventional setups. The system itself resides in the cloud,
hosted on the servers of your chosen service provider. It possesses the advantage of easy scalability compared to a regular PBX system.
Access to services can be achieved through handsets or applications on your computer or mobile device.

SIP System: This involves phone lines utilized to link SIP-enabled PBX phone systems to the telephone network.
The process of adding or removing lines, referred to as channels, is much quicker than in a traditional PBX setup. Depending on your existing hardware,
in a SIP system you may gain access to new features.


To transition from a traditional copper network phone setup to one powered by VoIP technology,
your first essential requirement is a suitable nbn™ connection.
The speed you should aim for depends on the number of simultaneous calls you intend to handle while utilizing the internet for other tasks.
Norcom phone system can operate on your exititing NBN connection or we offer a business broadband package inclusive of unlimited data and a phone line,
with the added option of 4G backup for enhanced peace of mind.

If you plan to connect more than two phones. In the case of a hosted phone system, ensuring you have a LAN switch or a router/gateway
with ample available ports for each telephone device you wish to link is vital.
Should you be transitioning to a SIP system, an IP-enabled PBX system and an appropriate router are prerequisites.
Notably, certain VoIP phone systems eliminate the necessity for cordless or desktop handsets, as the technology enables calls through laptops, desktop computers,
and mobile phones as well.


As mentioned earlier, handsets may not always be a necessity within a VoIP phone system. In fact your current phone system may be adaptable to Voip.
However, if you currently have handsets–or are considering acquiring them,the choice of your phone system could impact their compatibility.
In the event that you Have a physical PBX system and are contemplating its use with a SIP system,
it’s crucial to verify its compatibility with your supplier.
Prior to procuring new handsets, it’s advisable to engage in a conversation with your phone system provider.

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