Key Considerations
Before diving into the options available, consider what your business really needs. Here’s how to get started.
Main Objectives
- Multiple incoming lines
- Call holding and transferring capabilities.
- Customisable on-hold music
Desired Technology
Technology requirements can vary, but here are a few common needs:
- Call queuing and failover to messages.
- Automated responses and call forwarding
- Integration with mobile devices for after-hours communication
Most modern VoIP systems cater to these needs and are equipped with features like pre-defined holiday schedules.
System Scalability and Mobility
As your business grows, your phone system should effortlessly scale with it. Modern systems offer:
- Scalability: Easy addition of lines and services as your business expands.
- Mobility: Mobile apps that integrate office and field operations, enabling seamless communication across different environments.
Cost-Effectiveness
With technology advancements, features that were once considered premium are now standard and affordable:
Systems are available that can cater to even the smallest businesses, with costs as low as 30 cents per day per user.
